Legal
Privacy
policy.
Hidden Monkey Experiences (operating under the brand "Hidden Monkey Stays", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
Last updated: April 2026
1. Information We Collect
We collect personal information you provide when booking (name, email, phone number, ID proof), payment details processed through secure third-party gateways, and website usage data through cookies and analytics tools.
2. How We Use Your Information
Your data is used to process and manage bookings, communicate about your stay and experiences, improve our services and website, send promotional communications (only with your consent), and comply with legal requirements.
3. Data Sharing
We do not sell your personal information. We may share data with payment processors for transactions, government authorities when legally required, and service partners who help us operate (analytics, email services) under strict data protection agreements.
4. Data Security
We use industry-standard encryption (SSL/TLS) and secure storage practices to protect your data. Access to personal information is restricted to authorized personnel only.
5. Cookies
Our website uses essential cookies for functionality and analytics cookies (Google Analytics) to understand usage patterns. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to access, correct, or delete your personal data. You can opt out of marketing communications at any time. To exercise these rights, contact us at connect@hiddenmonkeystays.com.
7. Data Retention
We retain booking data for up to 3 years for business and legal purposes. Upon request, we will delete your data within 30 days, unless retention is required by law.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.
9. Grievance Officer (IT Rules & DPDP Act)
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, the details of our Grievance Officer are: Grievance Officer, Hidden Monkey Experiences, Email: connect@hiddenmonkeystays.com, Phone: +91 94227 99994. Any grievances or complaints regarding personal data processing will be redressed within 30 days.
Questions or Data Requests? Contact our Grievance Officer at connect@hiddenmonkeystays.com or call +91 94227 99994.