Help center
Frequently asked
questions.
Everything you need to know about staying with us.
Booking
How do I book a room?+
You can book directly via our website using the Book Your Stay button, or message us on WhatsApp at +91 94227 99994. We also accept bookings through Booking.com, Hostelworld, and Stayflexi.
What is your cancellation policy?+
Cancellations made 7 days before check-in are fully refunded. Within 7 days, a 1-night charge applies. No-shows are charged the full amount. See our full cancellation policy page for details.
Do you have a minimum stay?+
No minimum stay required. However, for peak season and festival periods, we recommend booking at least 2-3 nights to make the most of the destination.
Safety
Is Hidden Monkey safe for solo female travellers?+
Yes — we actively maintain a safe, inclusive environment. We have 24/7 staff presence, CCTV in common areas, secure locker storage, and strict guest vetting. Our community vibe means you are never truly alone.
Property
Do you have private rooms?+
Yes! All three properties have private double and quad rooms in addition to dorm beds. Book early — private rooms fill up fast, especially during peak season (Oct-Feb in Darjeeling, Oct-Mar in Varanasi).
Is WiFi available?+
Yes, high-speed WiFi is included in every room type across all properties. Our Railway Station and Batasia Loop properties are particularly popular with digital nomads and remote workers.
Do you serve food?+
We have a community cafe at the Varanasi property serving breakfast, snacks, and chai. At Darjeeling, we partner with nearby local restaurants and can arrange meals. We do not operate a restaurant at all properties.
Transport
How do I get from NJP / Siliguri to Darjeeling?+
Shared jeeps run from NJP and Siliguri to Darjeeling regularly (3-4 hrs, ~₹200-250). Private cabs are also available (~₹1,500-2,000). We can arrange pickups — just WhatsApp us in advance.
Experiences
What activities are available in Darjeeling?+
Toy train rides, Tiger Hill sunrise, tea estate tours, Batasia Loop, Ghoom Monastery, trekking to Sandakphu, rooftop cafe hopping, and local market walks. We run curated day trips for guests — ask at the front desk.
What activities are available in Varanasi?+
Sunrise boat ride, Ganga aarti at Dasaswamedh Ghat, Dev Deepawali (November), old city walk, Sarnath Buddhist site, silk weaving workshops, and street food tours. We organise guided experiences for guests.